Support and Maintenance
Help desk dedicated to the support of GLIMS
MIPS operates a structured support service which follows the
gold standard of ISO20000 service management procedures such as
incident, problem, change and configuration management to ensure a
stable, optimised, consistent level of support for all
We deliver local, dedicated,
multi-lingual support services. All support calls are
tracked in our internal MIS and managed to agreed service
levels. Users can obtain up to date information on the
status of their call via the customer support area on our web
site. If any call does result in a code change, then
the user can also track progress of the development through to
final release of a new version of software.
We operate a full first to fourth line support
service, enabling us to quickly call on specific expertise to
address the more complex or site specific issues which may
Through our on-line service centre, our
customers are able to download user manuals, release notes, service
packs and new analyser interfaces.
Click here to access our
customer support site.