Support and Maintenance

MIPS operates a structured support service which follows the gold standard of ISO20000 service management procedures such as incident, problem, change and configuration management to ensure a stable, optimised, consistent level of support for all customers.

We deliver local, dedicated, multi-lingual support services.   All support calls are tracked in our internal MIS and managed to agreed service levels.   Users can obtain up to date information on the status of their call via the customer support area on our web site.   If any call does result in a code change, then the user can also track progress of the development through to final release of a new version of software.

We operate a full first to fourth line support service, enabling us to quickly call on specific expertise to address the more complex or site specific issues which may arise.

Through our on-line service centre, our customers are able to download user manuals, release notes, service packs and new analyser interfaces.

Click here to access our customer support site.