Friendly and Responsive Service

Solutions and Services. For MIPS, the two go hand in hand: you cannot have one without the other. Our highly skilled staff support, assist and advise you, to ensure that your solution meets your needs and offers you optimum performance for the long term. We make sure that you are faced with no surprises: in other words, that we deliver on all our promises to you.

We fully understand that the needs of each laboratory are different and therefore each of our deployments is designed in collaboration with you, the customer, to deliver tailored solutions specific to your work flows and processes.

However the deployment is only the start of a long term relationship.   We are proud of our very high customer retention levels and always strive to deliver a responsive, accurate and friendly support service.   Many of our customers have been customers for many years and all have benefitted from our continuous investment in the enhancement and expansion of our product portfolio and in the development and improvement of our support service.